Monday, June 26, 2017

The More You Know: Flooding the zone

This, courtesy of PCI:

[click to embiggen]

[Hat Tip: LexisNexis]

Friday, June 23, 2017

Health Wonk Review is up

HWR co-founder Joe Paduda hosts this week's eclectic roundup of healthcare-related punditry. And it's really two editions in one: ACA/AHCA and then, not.


A Must Read: (Re)Peeling an Onion

Writing at Cut Jib Newsletter blog, FoIB tsrblke offers an excellent take on the AHCA/BCRA (Better Care Reconciliation Act), as he attempts to thread the needle between two very different perspectives: Avik Roy and Michael Cannon.

I must say, he does an admirable job. Some examples:

- As regards Medicaid rollback: "slowing the growth of Medicaid is a huge win, if you think it will stick." [emphasis in original]

- Regarding tax credits: "still relying on “tax credits” that are paid directly to the insurer masking the true cost of the insurance."

And there's more. It's quite a good analysis, offered from (and for) a layman's perspective (although he's a PhD candidate in a medical-related field).


Kudos to us!

Once again, we've been named a Best Men's Health Blog by Healthline:

"Our editors carefully selected the most up-to-date, informative, and inspiring blogs that aim to uplift their readers through education and personal stories. We’re glad to have you on the list!"

That's two years in a row - not too shabby.

Thanks, Healthline!

(And click here for a list of all this year's winners)

Thursday, June 22, 2017

Giving Back

We've written before about Gleaner Life's commitment to community:

"Since 1980, The Gleaner Life Insurance Society Scholarship Foundation has awarded more than $2.6 million in scholarships"

To be fair, that's for the direct benefit of Gleaner Life customers, which is fine. Now, though, they're rolling out another program, this one aimed at the communities in which their policyholder live and work. These "Give and Grow Grants" put real dollars directly into the hands of folks who want to help "to improve their communities through volunteer service projects." These can be anything from "cleaning up a local park to providing lunches for the homeless."

And it's not just the $250: the company's also providing branded t-shirts and resources for promoting projects. Eight of these grants are awarded every month; at $250 (plus shirts) each, that's $24,000 annually.


Wednesday, June 21, 2017


Now a major motion picture (for certain values of "major"):
I will point out however, that the clip neglected to mention another major #Fail; that is, folks who are insured often can't afford to actually use their plans.

#ACAWinning: Status Update [UPDATED]

 (Please scroll down for update)

From FoIB Holly R, two (interesting?) developments:

Some Evergreen state citizens are in for a shock come November:

"Two Washington State Counties Lack ACA Health Insurer for 2018"

The local Blue Cross franchise, Premera, has decided to dump these two (so far, but who knows, maybe more) due to cost concerns for insureds neighboring counties.

And in Iowa, Hawkeye state residents can look forward to rate increases topping 43% (43.5%, to be precise), just as we predicted. The good news is that Medica has decided to stick around for the 2018 plan year, but at promise comes with a price:

"We know this will impact people who do not currently receive a subsidy particularly hard," says the carrier's VP. Which is true, but of course misses the big picture that the subsidies don't come from out of thin air. Gee, wonder where they do come from.

Econ 101, how does it work?

Ah, well.

UPDATE: And now The Badger State joins the fun:

"Anthem [BX] ... has made the difficult decision to reduce its 2018 Individual plan offering in Wisconsin to one eoof-exchange medical plan in Menominee county only"

This is similar to their Ohio game plan for next year; one supposes for the same reason:

"They are doing this so it doesn't constitute a full exit. Under HIPAA rules full exits require insurers to leave markets for five years."

Tick, tock...

Tuesday, June 20, 2017

UHC vs Premier: Mid-June Update

Got another letter from Premier today. Basically, they're lamenting that UHC isn't folding like a cheap suit offering more concessions. Premier says that they've agreed to hold off on rate increases until year's end, and to offer only nominal increases for '18 and '19 (although, given that they're already apparently at the top of the heap rate-wise to begin with, this position seems a bit self-serving).

They're also asking folks to contact UHC corporate directly, to push for an acceptable resolution.

So, now the ball's in UHC's court.

We'll continue to keep our readers posted as things move forward (or don't).

Monday, June 19, 2017

Oy Canada, Part 5,294

As we've often noted, the ACA was always designed as a path to a single payer, nationalized health "care" scheme. And we've also noted many times that CanuckCare (seems to be a primary role model for that goal) isn't doing so well as a panacea of health care delivery.

"There’s just one problem: The Canadian model of universal coverage is failing."

The Canadian system is government funded, but delivered by what are essentially heavily-regulated private entities. And we really do mean "heavily regulated:"

"Canada’s government-controlled health-care system has become more restrictive than communist China’s."


And something else which was new to me: we've long known that private, supplemental health plans are available Up North
©, but what we did not knoiw is that "it applies only to procedures and services that fall outside the CHA;" that is, onl;y foer things like dental, vision and prescription meds.

And, of course, it's going broke, as "it relies almost entirely on current taxpayers to subsidize the disproportionately large health-care needs of elderly Canadians in their final few years of life."


[Hat Tip: Dr. Shane‏]

Friday, June 16, 2017

Penn Treaty Update: Well, D'Uh edition

The Penn Treaty story (our last update of which is here) continues to take (unexpected?) turns. In that last update, we learned that the cost to bail out the now-defunct carrier is running north of $4.6 billion (yes, that's billion, with a b).


Left unsaid in all these reports has been what, exactly, these other carriers are bailing out. Well, thanks to FoIB Jeff M, we learn that at least PT's agents were on the ball, product-wise:
■ 55% of the unit's long-term care insurance policyholders chose compound inflation protection
■ 56% of the long-term care insurance policyholders with inflation protection have policies with no elimination period
■ [Very few] have policy benefit periods with 36 or fewer months
That last is important, because it means that most plans are for longer than 3 years. Those can quickly eat up a carrier's reserves. And it's compounded by the fact that about 40% of their policies are for lifetime benefits (which haven't been available open market for a while now).

The terms of the bailout require that all policy provisions remain intact; participating carriers may be on the hook for some big claims, both in terms of benefit amounts and for how long they'll have to pay them. On the other hand, they plan to somewhat mitigate this exposure with substantial rate hikes.

On the gripping hand, history has shown us that even 40% hikes aren't enough to scare off most insureds. This, of course, has long been a problem for LTCi: the original models assumed attrition rates matching Disability Insurance plans. Alas, that turned out to be wishful thinking.

And if you're thinking that PT's problems are isolated, think again. The folks at Berson-Sokol Agency tell us that TransAmerica is requesting new rate hikes in 38 states.

So if you're shopping, better sooner than later.

Patient's Attitudes in the Medical Office

Reading my daily articles regarding medicine, I came across this title, “3 ways to help doctors and staff deal with racist patients” and I chuckled to myself. We don’t deal with only racist and bigoted patients, we deal with arrogant and angry patients, we encounter threats, both personal and legal, as well as being called many derogatory names.

The 3 ways cited in the article are, 1. Establish a Committee, 2. End the Silence, and 3. Take a stand against cultural and religious discrimination. These ideas are a beginning to dealing with a problem that is rarely recognized. In my career in medicine, I have dealt with many angry and rude patients, but several encounters stand out.

I once encountered a patient who insulted every minority staff member in his first few minutes in the office. When being led to his room by an Asian Medical Assistant, he sniffed and said loudly, “I smell Chinese”, then when he passed a female physician of Indian Descent, he insulted her heritage and then he loudly proclaimed “No Jews”, in front of a male Jewish physician. When I was contacted to come to the exam area, I faced a barrage of upset staff requesting that I take care of the patient. I composed myself and went into the room, introduced myself and asked the patient if he had any problems with his visit to our office. He looked at me, smiled and said “No, why did I ask?” Using all my Social Work and Human Resource skills, I explained to the patient that sometimes we may say something that we think is fine but can be hurtful to others, that we had to be careful how we used our words. I further explained that in our office we do not allow or condone any type of discrimination based on sex, race, or religion. I asked him if he could abide by these guidelines, he stated he could. I thanked him and told him the doctor would be in soon. I went back to my office, not 2 minutes later, the Medical Assistant ran into my office, the patient had left in a huff.  While leaving the office, he ran into a female, black Medical Assistant. He told her that our office had too many non-whites, but she was okay, he liked blacks.

I have wondered for many years now, what makes a normal person become a crazed maniac when entering a doctor’s office. Why is every issue escalated to anger? As more guidelines (HIPAA, HITECH, EO’s) are forced upon medicine and we enact those guidelines, patients only become angrier.
What do you mean you can’t talk to me about my spouse/child/friend? (HIPAA)

Why do you care if I have gun in my house? (EO)

What if I don’t want my information on a portal on the internet? (HITECH)

Why do I owe SO MUCH money didn’t my insurance pay? (ACA) 

It will take how long for me to see MY doctor? (Fewer physicians, more patients)
Each day we deal with these angry comments and more. I have had times felt physically threatened by a patient and have requested that I not have any more contact with that patient. While these are few and far between, it is an issue in medicine. It is nice to see an article addressing the issue, if only in a narrow area, but if we can build a conversation in medicine, then maybe we can begin to address these issues.

Thursday, June 15, 2017

Regulations vs Productivity, Medical-style

Interesting article today in MedPage about how five doc's manage their practices (or have bailed on them) through years of increasingly onerous paperwork and record-keeping reg's.

For example:

"Around 2005, Dr. A was starting to fatigue. He was well into his sixties and did not like the direction medicine was going. The hours were too strenuous, the documentation requirements were getting increasingly complicated, and he saw the writing on the wall. Regulation was coming, and the results would be devastating. So, he decided to retire."

What happens next is a cautionary (true) tale, including the experience of FoIB Dr Gerard Gianoli. And it seems likely to get worse before getting better (if that's even possible at this point). Frustrating information, but a good, well-written piece.


MMO on the Board

So got this in email from Medical Mutual this morning:

"Earlier this month, Anthem announced it would be exiting the Ohio ACA market for 2018. We at Medical Mutual understand this announcement adds uncertainty for brokers around the 2018 open enrollment period. We want to take this opportunity to alleviate some of that uncertainty for you, our valued broker partners."

Which is nice, and they go on to reassure us that they've already filed to offer ObamaPlans next year, and that they're "committed to offering individual health insurance options where it is feasible for us to do so."

While I appreciate the goodwill inherent in these kinds of non-committal messages, they really only serve to make a carrier look good by comparison (not exactly a high bar). And, as co-blogger Patrick points out:

"There wasn't a doubt they would participate. Likely they add a few counties but not the full 20 without an insurer. Plus, you haven't seen the rates yet."

Indeed. Considering that they may well be the only option in some areas, the likelihood is that rates will be even higher (after all, absent competition, what's to hold them down?).

And that's just one carrier, in one state. Our friend Holly R sent us this link to a map of the US showing states which will have at most one carrier next year:

[click to embiggen]


Wednesday, June 14, 2017

Falling through the cracks, CIA-style

This is just a complete tragedy all the way around:

"Former CIA contractor, former SEAL, falls through medical insurance loopholes"

While serving as a contractor for the "CIA’s Global Response Staff in a Middle East outpost," he suddenly began experiencing severe chest pains. But because of his position as a contractor, not an employee, he was shunted off to "a local hospital – and seen by a doctor who did not speak English – who misdiagnosed him simply as having heartburn."

Turns out, it was actually much more serious, and he was eventually sent home - on a commercial flight, no less - where he underwent open heart surgery and other significant health care.

Okay, not ideal, but at least his employer's insurance covered all this, right?

Turns out, not so much:

The Defense Base Act (DBA), on which Mr Wojciechowski relied to pay his medical bills, really isn't set up to do so. In fact, it's basically structured to not cover most, perhaps all, of his care in this situation.

Why is that?

Well, as usual, the MSM can't be bothered to do 10 minutes of research by reaching out to folks who actually, you know, do this for a living, like our good friend Peter Schulteis at Global Underwriters. As usual, Peter was happy to share with me how the DBA works, and what it's designed to do.

The first thing to know is that, at its core, the DBA is Worker's Comp. Nothing more, nothing less. And just as one wouldn't expect a heart attack or liver disease to be covered under WC stateside, the DBA doesn't cover these things either.

That's why employers here offer (or provide) health insurance for employees, to cover their non-WC-related claims. Mr W's employer could have also done so, but instead chose to provide the bare minimum coverage that they were statutorily required to obtain. It's analogous to buying liability insurance on one's car: sure, you can buy the state-mandated minimums, but they're hardly going to be much help when you hit a station wagon full of nuns. This is what’s known as “necessary, but insufficient;” that is, doing the bare minimum to avoid breaking the law, while missing the larger point that that’s just not good enough.

So what would constitute "sufficient" in this case?

Well, as Peter explains it, the current buzzwords in his world are Duty of Care" and "Best Practices." What those really boil down to is treating one's employees with respect, and making sure they have not just the statutory (minimum) level of coverage and access to care. That could include something as simple as a travel medical plan that would cover illnesses and med-evac expenses, as well as accidental death coverage and the like.

On the other hand, it seems to me that Mr W is himself not blameless in this:

"By law of the Defense Base Act (DBA), Wojciechowski assumed his health was covered." [emphasis added]

And we all know what happens when we assume.

In this case, a call to his agent (or a few minutes' web-searching) would have shown him that he was not, in fact, covered for non-work-related medical care, and that such coverage is generally available. Alternatively, he could have checked with his employer to see what options they offered.

And so, Mr Wojciechowski continues to languish in deep physical and financial trouble.

Tuesday, June 13, 2017

Tuesday Afternoon Potpourri

First up, FoIB Notorious MWR tips us to a very interesting new-baby technique:
"Courtney Buss, like many first-time mothers, wanted all the white, goopy film washed off her baby immediately after delivery.
Three years later, Buss said she knows better."
Turns out, that "goop" is actually "vernix caseosa," and it's now believed that it helps new-borns fight infections.


Next, Dean Clancy provides a stunning visualization of just how far off CBO estimates tend to be:

[click to embiggen]

And finally, FoIB Holly R alerts us to a related problem; namely, the increasing number of folks who've actually dropped their ObamaPlans:

"The number of Americans insured under Obamacare fell by nearly 2 million people between Jan. 31 and mid-March"

Let's do a little math, shall we?

1) January to March is 3 months (okay, 2
½, but here that's a distinction without a difference)

B) Open Enrollment ObamaPlans become effective January 1.

III) On-Exchange plans have 3 month Grace Periods.

So it's actually quite easy to see what's happened: 2 million or so folks bought ObamaPlans with January 1 effective dates, didn't pay for them (but may well have used them), then ran out the clock.


From the mailbag: How Many Doctors Does It Take...

From a reader:

"I've ended up with a herniated disk. Been to my regular doc, who referred me to an orthopedic surgeon, who referred to a pain management outfit for an epidural (this is Readers Digest version). Anyway, I'm wondering why this process has so many steps and is taking so long, and if it’s “normal.” Any thoughts?"

Well first, Thank You for reaching out to us, we're always happy to help our readers as best we can. Second, we're very sorry to hear about your pain issues. To answer your question, is what is happening to you normal, yes it is. If it seems complicated, it is complicated.

As to why it seems so complicated, that came about primarily because of insurance. Before carriers convinced doctors that it would be better for the doctors to bill them directly (instead of patients paying doctors and then putting in paperwork for reimbursement), doctors were primarily General Practice or Surgeons, with a few specialties. Fast forward to today, all doctors have a Taxonomy Code (one of about a dozen different ID numbers that are needed to bill for medical care). This is a code that tells insurance companies the doctors’ area of medicine, i.e. General Practice (PCP), or a Specialist and what type of specialist. Within specialties are CPT (Procedure) codes and ICD (Diagnosis) codes that are linked with that specialty. For example, a PCP cannot bill a Massage Therapy code, even if the PCP did massage therapy on a patient; that is not listed as an area of expertise. That is why you need to go to different physicians to narrow down whom is best for what you need done.

In your case, while seeing an Orthopedic is normal for your condition, that doctor would only continue with you if you were to have a surgery. For non-invasive pain management, i.e., an epidural, this is done by another specialist, usually an Anesthesiologist that has special training in pain management. Often times these types of doctors will work in orthopedic offices as a service offered to patients.

I understand from a patient’s point of view it does seem to take longer; however, in our world we are working at warp speed. The problem is that there are fewer doctors and more patients, so it is harder to get in to see a doctor. Also, from now until the end of the year is our “busy season”. People think/feel they have met their deductible, but with 40% of all patients on high deductible plans, the old saw of meeting your deductible mid-year is a false narrative that unfortunately many still hold as “truth.” So in addition to having to see several specialists, you can experience delays due to the fact that right now demand is higher than supply.

The best time to get medical care is 1st Quarter. Most doctors run very slow.

As to the bureaucracy, yes, there are tremendous hoops that doctors must go through for any type of treatment. The biggest is getting the Prior Authorizations demanded by insurance companies for even the smallest procedure and/or medication.


Monday, June 12, 2017

Mazel Tov to Cornerstone


Need a lift to your medical appointment? Do you have your red, white and blue Medicare card?

No problem.

Don't call Uber. Call for an Ambulance. Let Medicare foot the bill.

According to FOX 5, non-emergency ambulance service is supposed to be restricted to people who cannot get to dialysis any other way without putting their health in danger. However three times a week, a Caring Hands ambulance pulled up to the homes of Georgians who say they didn’t need it. And those patients say Medicare is footing the bill.
This means, if the patient is on Medicare, it’s an average $500 taxpayer-funded payment to Caring Hands for every round trip. - Fox News via Firefighting News

Bear in mind that Medicare does indeed pay for medically necessary ambulance transport. The problem here is, many of these patients could have traveled by car or bus.

At $500 per trip times 3 that's $1500 per week, about $75,000 per year in "free" rides for the patient.

If Medicare denies your claim you may have to rob a bank to pay for your trip.

But not for the taxpayers who actually fund the trips.

#MedicareFraud #MedicareAmbulance

Friday, June 09, 2017

Friday LinkFest

First up, the newest from the MIB (Medical Information Bureau, no aliens involved)(that we know of):

"U.S. individual life insurance application activity was 2% lower in May than it was in May 2016 ... activity dropped 2.8% for consumers ages 60 and older, and 5.2% for consumers ages 45 to 59."

Keep in mind that these things tend to run in cycles, and there's really no way to know why these numbers have declined. Interestingly, "[a]ctivity for consumers younger than 45 held steady."


From FoIB Holly R, news that the Evergreen State's insurance market's shrinking (again). This time, though, the implications are more dramatic: next year, two of the state's counties will have no health insurance carriers to choose from at all. It appears that Premera Blue Cross has seen the writing on the wall.

Finally, Aetna's bailing on Connecticut. No, not (necessarily) the insurance market, but the actual state itself:

"Aetna, one of Connecticut’s largest employers, confirmed this week that it is leaving the state ... has been in Hartford for over 150 years."

And pays some big dollars into both Hartford's and the Nutmeg State's coffers. Enough dollars, in fact, that this may be a tipping point for Hartford's very future:

"[E]normous fiscal challenges at the state and city level, which, in Hartford’s case, have prompted open discussion of bankruptcy."


Much ado about not much (Twitter-style)

Several months ago, we posted about a misleadingly-named plan that purported to cover potentially business-hurting Tweets:

"[T]hese plans aren't really what one would call a traditional insurance product; rather than indemnifying via dollars, they "instead offer 24-7 public relations assistance should Trump’s ire befall them."

But with more and more folks (famous or not) baring their souls (among other things) on social media, there's a very real danger that one could end up on the wrong side of a defamation (libel) suit for dissing a company or another person. Our friend Allison Bell (ironically) tweeted a link to a recent story about an actual insurance plan now available to thee and me, not just professional journos:

"A longtime necessity for journalists, such policies are now being sold to the average American, bundled with more traditional policies covering homes and cars."

Which is nice, and true, but hardly "breaking news." I turned to our longtime guru of all things P&C, Bill M, who confirmed that homeowner's plans (and umbrellas) already include coverage for libel and slander, and specifically the "duty to defend;" that is, the insurer is on the hook for one's attorney fees (with some caveats). So, more a new way to look at already common (and important) coverage.

Wednesday, June 07, 2017

Wednesday Linkage

In no particular order:

Back in Aught Nine, we reported on a real life version of a classic sci-fi widget:

"Robert A Heinlein, wrote a haunting short story about a scientist, Pinero, who discovered a means to literally and accurately determine one's date of death."

That post was about an online, virtual lifespan calculator. But now co-blogger Bob V tips us to a company that claims to have a real-life version:

"GWG Life ... started requiring those people to turn over a saliva sample. Its quarry: patterns of DNA methylation. In layman’s terms, it analyzes the samples to see whether certain genes are switched on or off at hundreds of specific spots."


"In theory, that could help the company predict your life span"

It's not a slam-dunk, but along with the burgeoning market for genetic testing, we may be entering a very interesting (kinda scary) era.

Our friend The Political Hat picks up on a theme familiar to IB regulars, assisted suicide as healthcare cost container:

"Increasingly, suicide is being accepted as a legitimate medical treatment."

And he provides video from a Silver State doc to back this up.


From the Turnabout Is Fair Play Files we have this item, Jay Hancock tells us that former drug reps are now working for insurance companies, touting lower cost alternatives:

"As a drug salesman, Mike Courtney worked hard to make health care expensive ... He’s on a different mission now: When he calls on doctors, he champions generic drugs."

How he got there is pretty darned interesting.

Bonus: FoIB Kim D provided us with this link to a neat slideshow about 15 common mistakes folks make when they're buyng insurance.

The Cobbler's Insurance

Everyone's heard the old saw about how the cobbler's kids go shoeless. Well, here's a cautionary insurance tale along those lines.

Two years ago, we lost our beloved 13 year old puppy to a virulent form of canine leukemia. As with many human cases, the last few days saw some rather hefty health care provider bills (which, all told, included a comma).

This past December, we decided that we were ready to welcome a new puppy into our home, and were adopted by a very cute, lovable, high energy rescue mix. Unlike our previous two, we had this one "chipped." Part of that process involved getting a quote for pet insurance, which we did. It wasn't really a major expense ($30/month? Something like that), but we kept putting it off. After all, she's only a puppy, what could possibly generate a big enough vet bill to justify it?

Yeah, I know.

This weekend, the poor thing let out a major yelp running down the hall, and hobbled back in on 3 legs, the fourth one just ... dangling. We were getting ready to take her to the emergency vet when she "shrugged it off" and resumed 4-legged mode. Okay, just a one-off, no biggie.

Except that this continued every few hours. I was able to get a vet appointment for this morning (we've used this vet through 3 dogs, well over 20 years, and they're wonderful). Take the poor little one in, and turns out she has a congenital knee ligament issue (not uncommon in small breeds like hers). Thankfully, it's not life-threatening, but it does need to be addressed, soon, and surgically.

And yes, there will be a comma involved.

And yes, that $30 a month seems much less of a burden now.

But unlike ACA plans, pet insurance doesn't cover pre-existing conditions. So, (expensive) lesson learned.

Tuesday, June 06, 2017

Anthem Exiting Ohio Exchanges!

In a producer news release Anthem has announced it will pull out of Ohio for on exchange business in 2018. They will be reducing their off exchange options too. From the release:
"As the Individual marketplace continues to evolve, we look forward to seeing important changes made to the health care law. We hope these changes will stabilize the market and allow us to have a more robust presence in the future." 
This is huge news as Anthem was the only insurer available in 20 counties in Ohio last year. For another 28 counties they were one of two insurers in the market. We will update IB as more details are shared.

UPDATE: Anthem is also pulling all off exchange plans except for one Catastrophic plan offering in Pike County. They are doing this so it doesn't constitute a full exit. Under HIPAA rules full exits require insurers to leave markets for five years.

SOMETHING TO PONDER: The echo chamber is focusing on CSR's as the main reason for the pullout. If this were true then why would Anthem pull their off-exchange products? These plans don't offer CSR's to low income nor do they offer subsidies.

Carrots and Sticks: Empire State-style

As more and more carriers exit more and more states, New York Governor Andrew Cuomo thinks he's hit on a useful solution: leave the health insurance market, kiss other opportunities goodbye, as well:

"Insurers that leave the individual market would be cut off from participating in other government health programs, including Medicaid, the Children’s Health Insurance Program and the Essential Plan"

Two thoughts here:

First, good for him. While I generally dislike the heavy the hand of government forcing a company into a specific behavior, it seems to me that it's not only within that entity's purview to make the choice to leave a painful one. After all, he';s not forcing carriers to stay, just incenting them to consider such a move in terms of the bigger picture.

After all, I've always been a fan of the 58-state laboratory model.

Second, what the heck is an "Essential Plan?"

Well, it turns out that it's one of the "Basic Health Plans" the previous administration greenlit targeted at low- and moderate-income folks. It's not quite "bare bones," since it still includes a number of "freebies." On the other hand, it costs $20 a month per person (in some cases, not even that), and includes "free" preventive care.

Your tax dollars at work.

[Hat Tip: FoIB Allison B]

Monday, June 05, 2017

Self Defense Insurance

We've blogged before about the challenges one faces if forced to use a weapon in self-defense, even folks with concealed carry permits. After all, you intentionally hurt or killed someone. The permit may help you out in court, but you're still on the hook for attorney's fees.

The problem is that your typical homeowner's policy (where one would ordinarily look for some help) excludes intentional acts like shooting someone, and there's no "except when they're attacking you or your loved ones" clause.

Recently, though, Erie Insurance has introduced its Select bundle, which "includes criminal defense cost reimbursement ... when the insured is found not guilty of the charges." Of course there are some hoops, but this is the first time we've seen a major carrier extending this kind of cover.

Kudos, Erie!

[Hat Tip: FoIB Bill M]

Another Outstanding Customer Service experience

So, we decided it's time for our now-9 month old puppy to finally have free rein (well, mostly) in the back yard. Some 17 years ago, we'd purchased an "invisible fence" type system for her predecessor (this one as a transmitter rather than an in-ground wire). When she passed, we tossed the radio collar (long story).

Fast forward two years, and I go online to buy a emplacement collar. What I didn't know (and failed to check) is that not all such collars (even ones from the same manufacturer) are equal. I soon learned this the hard way.

This weekend was "the" weekend, and I opened up the package, inserted the battery, and powered up. I could tell that the unit was powered on (the little LED blinked just fine), but I couldn't get it to actually work. In desperation, I even read the directions - but alas, no joy.

I called PetSafe's (the manufacturer) 800# helpline, and spoke with a very nice young lady who confirmed that I had purchased the type that goes with the hard-wired system, and suggested I contact the seller to see what could be done.

And so I did, and even though I'd bought the unit in April, and had opened it, they immediately refunded the entire purchase price, and set me up with the correct one (which should arrive tomorrow). I could not be happier.

And just who is this remarkable vendor? Well that would be (from which we've also been buying the little one's food). I just can't say enough good things about them.