Thanks for holding. We know your time is valuable....

Health Net...

Application submitted via fax for an individual plan on November 14.
Check sent via Priority Mail.  Received on 11/16

11/27 - After being unable to log into the broker site to check status, I called their IFP broker service number.  The rep was unable to locate the application and promised to call back the next day.  She didn't.

11/30 - Calling again.  The phone wait time is quoted as 126 minutes.  After 46 minutes, listening to the same inane music and announcements, I believe it.

This is inexcusably rude.  

I don't care what excuse they have.  How can any business be this disrespectful of someone's time?