Thursday, November 30, 2017

Thanks for holding. We know your time is valuable....

Health Net...

Application submitted via fax for an individual plan on November 14.
Check sent via Priority Mail.  Received on 11/16

11/27 - After being unable to log into the broker site to check status, I called their IFP broker service number.  The rep was unable to locate the application and promised to call back the next day.  She didn't.

11/30 - Calling again.  The phone wait time is quoted as 126 minutes.  After 46 minutes, listening to the same inane music and announcements, I believe it.

This is inexcusably rude.  

I don't care what excuse they have.  How can any business be this disrespectful of someone's time?
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