Friday, January 04, 2019

Outstanding Vendor Tricks: ID Theft Protection Done Right

Some time back, we had the opportunity to both buy and sell LifeLock ID Theft protection (we earned a modest commission on those sales). Eagle-eyed readers may have noticed that the LifeLock sidebar link has been gone for quite a while.

This was primarily as a result of this news last summer:

"Identity theft protection firm LifeLock — a company that’s built a name for itself based on the promise of helping consumers protect their identities online — may have actually exposed customers to additional attacks from ID thieves and phishers."

In the event, we discontinued our association at that time, and removed the link from the sidebar.

But we still had a need for the protection, and a good friend (and colleague) recommended Zander Insurance Group as a helpful and more economical alternative. In fact, their package includes all the features that we had appreciated from LifeLock, at a fraction of the price.

Of course, "cheaper" often means "lower quality" but that hasn't been the case at all: Recently, our primary credit card (from which our Zander ID plan premiums were charged) was hacked and we had to get replacement cards (and numbers). This in turn generated an email from Zander when our premium "bounced." So I called up the customer service number, and was almost immediately connected to a delightful young lady named Elizabeth. Not only did she offer great service with a smile, she also recognized that I had inadvertently set up a duplicate account and was being double charged. She immediately cancelled that second, unnecessary account, and arranged for a full refund of the fees.

It just doesn't get much better than that.

Thanks, Elizabeth!
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