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Except when you look at a total cost perspective.
In 2014 the average premium was $346 per month. 3.5% of the monthly premium is $12.11 or $145.32 per enrollment per year. With enrollment of 6.3 million the total amount insurers "paid" to help with exchange operations was $915,516,000.
In 2018 the average premium was $595 per month. 3.5% of the monthly premium is $20.82 or $249.84 per enrollment per year. With enrollment of 9.8 million - a conservative estimate since final effectuated enrollment hasn't been released - the total amount insurers gave to fund exchanges was $2,448,432,000.
In four years the cost of the exchange has increased by $1,532,916,000. Even when factoring in the additional people the cost increase is $1,024,296,000.
And that is what we consider "government efficiency".