So after (literally!) losing sleep for several weeks, I finally came to a decision about Open Enrollment v4, and sent this to my ACA insureds:
"To my valued clients:
As we enter the 4th annual Open Enrollment season, I've had to make some difficult decisions. Due to the significant changes carriers have made to their compensation schedules (aka commissions), I don’t believe that I can continue to offer the kind of comprehensive service to which I, and you, have become accustomed.
On the other hand, I'm loathe to just leave folks, many of whom I've had the pleasure to serve for many years, just "twisting in the wind."
The good news is that one of my valued partners, Cornerstone Brokerage, has a terrific program to which I can refer most clients. They're equipped and staffed to offer the same kind of help and support that I've provided, and I've worked with them long enough (20+ years) to trust their judgment and integrity. And the best part is that I'll still be able to help with any service or claims issues that you might have.
And now, the logistics: as your renewals come in, I'll forward your contact information (email and phone number) to the folks at Cornerstone. Please let me know as soon as possible if you'd prefer that I not do that, and of course I’m happy to answer any of your questions about this new process.
Thank you all so very much for the opportunity to have been of service."
Thus far, the response has been positive, with clients expressing their disappointment but appreciating that I'm not just walking away from them. As to next year's season, well, we'll see.
"To my valued clients:
As we enter the 4th annual Open Enrollment season, I've had to make some difficult decisions. Due to the significant changes carriers have made to their compensation schedules (aka commissions), I don’t believe that I can continue to offer the kind of comprehensive service to which I, and you, have become accustomed.
On the other hand, I'm loathe to just leave folks, many of whom I've had the pleasure to serve for many years, just "twisting in the wind."
The good news is that one of my valued partners, Cornerstone Brokerage, has a terrific program to which I can refer most clients. They're equipped and staffed to offer the same kind of help and support that I've provided, and I've worked with them long enough (20+ years) to trust their judgment and integrity. And the best part is that I'll still be able to help with any service or claims issues that you might have.
And now, the logistics: as your renewals come in, I'll forward your contact information (email and phone number) to the folks at Cornerstone. Please let me know as soon as possible if you'd prefer that I not do that, and of course I’m happy to answer any of your questions about this new process.
Thank you all so very much for the opportunity to have been of service."
Thus far, the response has been positive, with clients expressing their disappointment but appreciating that I'm not just walking away from them. As to next year's season, well, we'll see.
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