Monday, January 18, 2016

Getting serious with Tar Heel State's BX

Last week, we reported that Blue Cross of North Carolina was in quite the pickle, what with messing up plan selections and effective dates, and dropping the ball on confirmations, too.

Well, looks like the heat's getting turned up under their tushies:

"Blue Cross Blue Shield of North Carolina sent an email to employees saying they were increasing security and safety measures at their facilities due to incidents involving “extremely frustrated customers.”

Local constabularies will be increasing patrols and police presence at some of the carrier's facilities, as frustrated customers become increasingly more, well, frustrated:

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