Thursday, June 16, 2016

Absolutely Amazing Customer Service Experience

Over the years, we've been pleased to blog on some really exceptional customer service experiences (here and here, for example). And now we have another one to report.

For more than a few years, I've been cajoling my Better Half to hire a service to install mulch for us. This year, she finally relented and, as is her wont, began detailed research on the best and most cost effective vendor. After considering a handful of quotes, she chose Joe's Landscaping in Beavercreek, OH (motto: "Not Your Average Joe")(really!), and they came out this morning to do their thing.

The first thing that caught my attention was their professional attire, and then how respectful and helpful they were as I asked questions about the process and walked them around the abode pointing out where mulch needed to go.

The second thing I noticed was how cool the equipment was: instead of dumping a load of mulch on the driveway and then hauling it around in wheelbarrows shoveling hither and yon, they actually hooked up a huge hose and blew the mulch where it needed to go (bonus Y-chromosome points: it operated via remote control!):

video

They carefully blew the mulch into the designated areas, and when they were finished, I complimented them on the job. The lead guy, Paul, thanked me and observed that it was messy, too (there was mulch overspray on the walks and grass). I said "no problem, we have brooms and blowers," and he said "no need, we clean everything up, too." And so they spent another half hour carefully blowing all the overspray back into the beds.

And then there was the finale: we have a very small flower bed around the mailbox out by the curb. I'd asked them to mulch that, as well. And they did, but: instead of blowing a bunch of mulch on the delicate lilies, they grabbed a shovel and carefully scooped and spread out - by hand! - the appropriate amount.

I can't say enough good things about Joe's, and especially Paul and Derrick. They were friendly, professional and took obvious pride in their workmanship.

Highly recommended!
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