Wednesday, January 15, 2014

Service with a smile...

Last week, at 11:55, I thought I'd try CoveredCA's on-line help...

12:24 PM
12:26 PM
12:43 PM
1:07 PM
1:54 PM
1:55 PM

Just a brief update...After waiting for another hour on the phone, I managed to talk to one of their internal customer service reps.  It took a while, but he managed to get my client switched from Anthem to Health Net.  I have to say that every interaction I've had with CoveredCA personnel has been good.  They're friendly, helpful and basically have bent over backwards to answer questions and get things fixed.  If the web site didn't have so many rough edges, their job would be a lot easier.  (Bumped to add some new information...)
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