The National Association of Insurance Commissioners (NAIC) tells us the top three reasons that consumers file formal complaints against their insurers:
Last year, auto insurance issues generated the most complaints, closely followed by health insurance. Since (as we’ve discussed before) these two types of insurance share a number of fundamental characteristics, that’s no real surprise.
Health insurance claims made up over a third of the total, with almost 68,000 complaints filed against carriers. If you’re curious about how your own carrier fared, you can access company specific complaint ratios at the NAIC’s website.