UPDATE (From HGS): A reader sent us a pdf of his Exchange experience this morning.
Here's a sample:
"Got to security questions, and the site wouldn’t let me select a security question from what was presumably a drop down list of questions. At that point, thought I’d try the ‘live chat’ to find out if maybe the site didn’t work with my Google Chrome browser…unfortunately, after about 5 minutes wait, I still wasn’t able to send my question via Chat."
UPDATE 2: More from our intrepid reader - Transcript of his online help Chat Session:
[07:59:14 am]: Thanks for contacting Health Insurance Marketplace Live Chat. Please wait while we connect you to someone who can help.
[08:29:12 am]: Please be patient while we're helping other people.
[08:29:41 am]: Please be patient while we're helping other people.
{Snip}
[08:48:16 am]: Please be patient while we're helping other people.
[08:49:10 am]: Please be patient while we're helping other people.
[08:50:14 am]: Please be patient while we're helping other people.