"Insurance agents and brokers had the highest rating; over 80 percent of adults who used them found them very or somewhat helpful."
83.9% to be exact. Well above the 58% success rate of call centers. This isn't an "I-told-you-so" moment. Rather, it is an opportunity for HHS (listen up Sylvia) to engage with a profession that can actually help them insure more people in the right products to fit their needs and budget.
We'll be waiting for your call.