HHS, designer and ultimate manager of the Obamacare website (healthcare.flub) is calling the USPO unreliable.
Managers of the public exchanges run by the U.S. Department of Health and Human Services (HHS) are trying to cut down on use of traditional mail. HHS wants to keep consumers and their assisters, including agents and brokers, from reporting changes that might affect the consumers' eligibility for health benefits programs through the mail.
Consumers and their helpers would have to report any changes that could affect eligibility through the Web, through calls to telephone call centers, or through in-person interactions with "navigators, certified application counselors and other in-person assistance personnel."
The mail is not a practical method for getting change information because automated systems or live humans will need to interact with the consumers to ask follow-up questions, officials say.